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Terms and Conditions


* All prices include VAT at 20% where applicable. Children's clothing is VAT exempt.

* Every effort is made to publish the correct prices. We reserve the right to amend any incorrect prices without notice and to cancel orders, with notification, if incorrect pricing has been used

* Prices are periodically changed and are valid until 30th June 2015

Payment Methods

* The following credit and debit cards are our preferred method of payment.

  • Visa
  • Mastercard
  • Maestro
  • Solo

You can also use your Paypal account.

* If you would like to pay by cheque please make cheques payable to Little Pals Limited with your postcode and bank card number on the back and post to Little Pals Limited, The Quadrangle, Home Farm, Peckforton, Cheshire, CW6 9YF, together with your order requirements.


* All items advertised on this website are subject to availability

* If they are out of stock most items can still be ordered and put on back order and will not delay the delivery of in stock items

* Back orders will be delivered to you without an additional delivery charge when they come back into stock

Order Cancellation

* You are entitled to cancel your order within 7 working days of receipt of the goods

* If you wish to cancel your order please email and we will issue a full refund, including the delivery charge, once the goods have been returned

Special Offers

* Special offer items are subject to availability at the time of ordering and offer end dates, when stated, apply

* Any offers are at our discretion and subject to variation or withdrawal without notice

* Special offer prices cannot be applied retrospectively or to items purchased previously

Measurements and Sizing

* All measurements stated are approximate and are quoted in good faith to assist with purchasing decisions

* Sizes quoted are for guideline purposes only and where applicable British standard sizing and European equivalents are used

Colours and Designs

* Every effort is made to describe and portray items accurately, however, slight variations may occur

* Colour reproduction is restricted by the quality of photography and online processes

Our Guarantee

* We want you to be delighted with your order. If for any reason you are dissatisfied with your purchases simply contact us to arrange a refund or exchange. We only ask for items to be returned unused and in their original packaging. Our guarantee does not affect your statutory rights as a consumer.

Product Compliance and Safety Regulations

* All our products comply with the appropriate safety and consumer regulations. Where applicable toys comply with EC Toy Safety Regulations (EN71) and carry the CE mark and age recommendation symbol.

Intellectual Property Rights

* All rights, including trade marks, intellectual property rights, copyright and image rights are owned by Little Pals Limited

* Copying or storing any part of this website, using any contents from the website, other than for personal non-commercial use is prohibited without the permission of Little Pals Limited

Liability Disclaimer

* Little Pals total liability for any claim shall not exceed the price of the goods supplied by Little Pals. Little Pals shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Little Pals by statute.

* Little Pals cannot accept any liability for a failure to comply with instructions specifically stated on the website. Little Pals does not limit in any way its liability for death or personal injury caused by negligence or wilful misconduct.

* By statute, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods does not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

* When you place an order to purchase a product from Little Pals, your order represents an offer to us to purchase a product which is accepted by us by way of a delivery note which is included with your order. Any products on the same order which we have not confirmed as accepted in such delivery note does not form part of the contract.

* Little Pals checks the accuracy of the information on this website. However, Little Pals does not warrant that such information will be error free and the user acknowledges that information and products advertised on this website may include inaccuracies and typographical errors. If the goods do not on receipt by you substantially meet the description on this website, you are entitled to reject the goods and return them to us.

* Little Pals shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password and account information. You are responsible for the confidentality of your password and account and any activities that occur under your account.

* Little Pals shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.


Please visit our Returns page for our full terms.

Delivery Information

Please visit our Delivery page for the latest prices.

Out of Stock Items and Back Orders

If a product is out of stock it can normally still be ordered (back orders). Back order items will be despatched to you when they become available at no additional delivery charge and will not affect the delivery time of in stock items in your order.


* All your personal information such as name, address and credit card details used to purchase or order is encrypted by our secure server and remains scrambled whenever it is transmitted over the web.


* We are committed to protecting your privacy. We only use the information we collect in accordance with the Data Protection Act 1998.

* The type of information we collect includes: your name, address, telephone number, email address, credit card and debit card details for the sole purpose of processing your order and giving you the best possible service.

* We do not store credit card details nor do we share customer details with any third parties.

* We will not email you in the future unless you have given us consent.

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